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Refund & Cancellation Policy

At ramyro, we are committed to providing reliable, high-quality software and digital healthcare technology solutions. This Refund & Cancellation Policy explains the terms applicable to purchases, subscriptions, usage-based services, and other software services purchased electronically through our website or authorized sales channels.

By purchasing or using ramyro software and services, you acknowledge and agree to the terms of this policy.

1. Software Purchases and Subscriptions

ramyro may offer software products and services under different commercial models, including:

  • Monthly or annual subscriptions
  • Pay-as-you-go or pay-per-use services
  • Usage-based software services
  • Software licenses
  • Add-on modules and additional services
  • Free trials or promotional plans, where applicable

The applicable pricing, billing frequency, usage limits, subscription period, and other commercial terms will be displayed before you complete your purchase.

2. Cancellation of Subscriptions

For recurring subscriptions, customers may cancel their subscription at any time through the available account or subscription-management options, or by contacting ramyro at info@ramyro.com.

Unless otherwise stated in the applicable order or service agreement:

  • Cancellation will stop future recurring charges.
  • Cancellation does not automatically entitle the customer to a refund for the current billing period.
  • The customer may continue to use the subscribed service until the end of the paid billing period, subject to the applicable plan terms.
  • Any unused subscription period generally remains non-refundable.

For enterprise, customized, annual, or contract-based services, cancellation terms may be governed by the applicable signed agreement or order form.

3. Pay-Per-Use Services

For pay-per-use or usage-based ramyro services, charges may be incurred when a service is actually used or when a billable transaction is processed.

Because these services may involve the immediate provision of computing, AI processing, storage, reporting, or other digital resources, completed usage is generally non-refundable.

If you believe that you were incorrectly charged due to a technical error, duplicate transaction, or billing discrepancy, please contact us so that we can investigate the transaction.

4. Refund Eligibility

Refund requests may be considered in the following circumstances:

  • Duplicate or accidental charges caused by a technical or billing error.
  • A confirmed unauthorized transaction, subject to verification.
  • A material technical failure that prevented access to a paid service and could not reasonably be resolved by ramyro.
  • An incorrect charge resulting from an error in our billing system.
  • Other circumstances where ramyro determines, at its reasonable discretion, that a refund is appropriate.

Refunds are not normally provided for:

  • Change of mind after purchasing a digital product or service.
  • Unused subscription time after cancellation.
  • Failure to use purchased software or services.
  • Failure to configure or integrate the software correctly when the required configuration was the customer’s responsibility.
  • Completed AI processing or other pay-per-use transactions.
  • Services that have already been substantially delivered.
  • Failure to meet system requirements that were clearly communicated before purchase.

5. Free Trials and Promotional Offers

Where ramyro provides a free trial or promotional period, the applicable terms will be presented at the time of registration.

Unless expressly stated otherwise:

  • No refund is provided for services used during a free trial.
  • Promotional pricing may be available only for the specified period.
  • If a free trial automatically converts to a paid subscription, the applicable billing terms will be presented before or during registration.

6. Refund Request Process

To request a refund, please contact:

Email: info@ramyro.com
Website: www.ramyro.com

Please include:

  • Customer or account name
  • Email address associated with the account
  • Order or transaction reference, if available
  • Date of purchase
  • Product or service purchased
  • Reason for the refund request
  • Any relevant supporting information

ramyro may request additional information to verify the transaction and evaluate the request.

7. Refund Review

Each refund request is reviewed based on the circumstances of the transaction and the applicable purchase or subscription terms.

Where a refund is approved, ramyro will generally process the refund to the original payment method used for the transaction.

The time required for the funds to appear in the customer’s account may depend on the payment provider, bank, card issuer, or other financial institution.

8. Cancellation of Software Access

Following cancellation or expiration of a subscription or license, access to the relevant ramyro software or services may be suspended or terminated in accordance with the applicable subscription or license terms.

Customers are responsible for exporting or retrieving any customer data that they are entitled to retain before the applicable service termination date, where such export functionality is provided.

Certain data retention and deletion requirements may apply to healthcare, medical imaging, or other regulated data and may be governed by the applicable agreement and privacy/data-processing terms.

9. Enterprise and Customized Solutions

For enterprise deployments, customized software, implementation services, professional services, integrations, private-cloud deployments, on-premises installations, or other specially negotiated solutions, refund and cancellation terms may differ from this general policy.

In such cases, the terms specified in the applicable quotation, order form, license agreement, service agreement, or other written contract will prevail.

10. Payment Disputes

If you believe a charge is incorrect, please contact ramyro before initiating a payment dispute or charge back. We will make reasonable efforts to investigate and resolve legitimate billing issues promptly.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

11. Changes to This Policy

ramyro may update this Refund & Cancellation Policy from time to time to reflect changes in our products, services, payment methods, or applicable legal requirements.

The updated version will be published on this page with a revised effective date.

12. Contact Us

If you have questions regarding cancellation, refunds, billing, or your ramyro account, please contact us:

ramyro
Email: info@ramyro.com
Website: www.ramyro.com

By completing an electronic purchase from ramyro, you confirm that you have reviewed and accepted the applicable purchase terms, including this Refund & Cancellation Policy.